OBJECTIVE:
Most of my 25+ year career in the IT world has been as a Desktop Support technician. I love helping people fix their computer problems and showing them how to use their computers to be more productive. In August of 2013 I completed my formal career and am currently semi-retired. I have been trying to get my own computer repair/training business going, but have concluded, regardless of my technical skills, I am not a businessman. So I am looking for another part time or full time position.
QUALIFICATIONS
25+ years experience in Information Technology support.
Particularly skilled in troubleshooting, communicating, and training to provide superior service.
Successful in meeting and resolving technical challenges to meet customers’ needs.
Expert in MS desktop OS's (DOS - Win10), MS Office, MS Outlook, I.E., and Firefox, as well as many other apps. Also an expert in Debian/Ubuntu Linux Desktop and Server. Proficient with Apple OSx also.
EMPLOYMENT
08/13 - current gNulife Technology
(self-employed)
Owner/Operator -
Computer repair, maintenance, and training; both local and remote 03/26/12
– 08/30/13 Kantarmedia/SRDS Jr.
System Administrator.- Combination
of Linux Admin, Windows Admin, Network Admin, and Desktop Support 05/11-12/11 Kforce
@ JP Morgan Chase Client
Application Support Rep.- Technical
support for custom software used by JPMC customers.
09/09-03/10 Clinical
Computer Systems, Inc. Technical
Customer Support Representative - Remote
support for custom perinatal computer systems in hospital Labor and
Delivery units.
02/08-08/08
VisionIT (contracted to EDS @ United Airlines) Linux
Desktop Support - Maintain,
troubleshoot, and upgrade about 500 local and remote Linux
workstations 05/06-06/07 Make
Corp. (contracted to VW Credit) Help
desk Tech. Rep.- Hardware
and software support for
approximately 500 XP
workstations, Active Directory domain, Exchange/Outlook mail system,
MS Office suite, and various other applications. 09/05-03/06 TekSystems
(contracted to UOP)
Desktop Support Tech
- Troubleshoot/maintain/upgrade PC hardware and software on Windows
NT/W2k/XP workstations in an Active Directory domain using MS Office
suite, Outlook/Exchange email system, Remedy ticketing system, Ghost
imaging, Altiris package distribution, and various other
applications.
11/95-02/05 PNC Mortgage/IBM
Global Services (Originally PNC Mortgage, outsourced to IBM last
three years)
Desk side Support Tech
- Troubleshoot/maintain/upgrade PC hardware and software on
approximately 2000 Windows XP workstations in an Active Directory
domain with Outlook/Exchange email system, MS Office suite, Remedy
Ticketing system, PQ Drive Image, and various other applications.
EDUCATION Certifications:
Microsoft Certified
Professional, A+ Software
Training: MS Office,
Lotus Notes Misc.
classwork: Basic
Programming, Programming Logic, Intro to Database (DbaseIII+), Intro
to Unix, Intro to Networking Fundamentals, Intro to Local Area
Networks, “Install, Configure, Troubleshoot Linux”
seminar College:
1970-1973 Christian
Education Diploma, Moody Bible Institute